Returns & Exchanges

At Card Merchant Takapuna, we want you to be completely satisfied with your fashion purchases. If your items aren't a perfect fit, you can return them within 30 days of purchase for a refund or store credit.

1

Initiate Your Return

Log in to your account portal or contact our Takapuna team with your order number to request a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Place the unworn items with original tags attached into their original packaging to ensure they remain protected during transit.

3

Ship the Items

Affix the provided shipping label to your parcel and drop it off at your nearest authorized courier location or bring it directly to our storefront.

4

Refund Processing

Once our quality control team inspects the returned items, we will process your refund or exchange within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing